Privacy Policy

Last Updated: Jun 23, 2026

This Privacy Policy describes how PlumbWise: AI Plumbing Help, developed by PlumbWise Team, collects, uses, and shares your information when you use our mobile application.

1. Information We Collect

• Account Information: We collect your name and email address when you sign in using Google Sign-In or Apple Sign-In to create and manage your account.
• Audio Data: Microphone access is used only when you explicitly use voice features for AI interaction. Audio is processed solely to provide plumbing assistance and is not used for any other purpose.
• Payment Information: Payments are securely processed through Stripe. We do not store your credit card details or payment method information on our servers.

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Provide AI-powered plumbing assistance.
• Enable voice interactions and real-time features.
• Process payments and subscriptions.
• Improve the performance and reliability of our services.

3. Third-Party Services

We use the following third-party services:

• Google Sign-In and Apple Sign-In for authentication.
• LiveKit to provide real-time audio features.
• Stripe for secure payment processing.

4. Data Retention and Deletion

We retain your information only for as long as your account remains active or as necessary to provide our services. You may request deletion of your account and associated data at any time.

How to Delete Your Account

1. In-App Deletion: Sign in to the PlumbWise app, go to the Profile section, and select Delete Account.
2. Email Request: Send an email to xrstudio.dev@gmail.com with the subject line "Account Deletion Request" and include your registered email address. We will process your request within 30 days.

5. Security

We use industry-standard security measures and encryption to protect your information against unauthorized access, disclosure, alteration, or destruction.

6. Contact Us